NovaCare Clinic

The Challenge

NovaCare Clinic, a busy multi-specialty practice, was overwhelmed with patient inquiries. The front desk was fielding hundreds of calls daily — appointment scheduling, insurance questions, symptom assessments, and follow-up requests. Patients waited on hold for 15+ minutes, staff were burned out, and urgent cases sometimes got lost in the shuffle.

The Solution

We built an AI-powered patient intake and triage system featuring an intelligent chatbot that handles initial patient interactions, performs preliminary symptom assessments, schedules appointments, and routes urgent cases to the appropriate medical staff. The system integrates seamlessly with their existing scheduling and records systems.

Key Capabilities

The Results

Patient wait times dropped by 65% as the AI handles routine inquiries instantly. Front desk staff were freed from 40% of their previous workload, allowing them to focus on in-person patient care. The system now operates around the clock, meaning patients can schedule appointments, check symptoms, and get answers at any hour. Patient satisfaction scores increased significantly within the first month.