Why Generic Chatbots Disappoint
The idea of an AI assistant isn't the problem. The way most are built is.
Most people have been stuck in a chatbot loop. You ask a simple question, get a link to an FAQ, and end up typing "talk to a human." The idea of an AI assistant isn't the problem. The way most are built is.
Generic chatbots fail for three reasons. They don't know your business, so they guess. They can't do anything, so they only talk. And they trap people, with no clean way to reach a person.
Good assistants fix all three. They answer from your own documents using , and they say so when the answer isn't there. They connect to your systems, so they can check an order or move a booking. And they hand off to a person with the full conversation attached.
One last shift: measure problems solved, not conversations held. A busy chatbot isn't the same as a useful one.
Quick check
What stops an assistant from making up answers?